Refund and Returns Policy
Overview
At Saanjh Crafts, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, our Refund & Returns Policy explains how returns, refunds, and exchanges are handled.
Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.
Return Eligibility
To qualify for a return, your item must:
Be unused
Be in the same condition as received
Be in the original packaging
Include all original tags, accessories, or components (if applicable)
Returned items that do not meet these conditions may not qualify for a full refund.
Partial Refunds
In certain situations, only partial refunds may be granted, including:
Items returned in damaged condition not caused by our error
Items with missing parts or accessories
Items returned more than 30 days after delivery
Products showing signs of use or wear
Each return request is reviewed individually after inspection.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your:
Credit card
Bank account
Original payment method
Refund processing times may vary depending on your payment provider or bank.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again
Contact your credit card provider, as refunds may take time to appear
Contact your bank, since processing delays are common
If you have completed all of the above and still have not received your refund, please contact us at:
Email: saanjhcrafts0@gmail.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale, discounted, or promotional items are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or received incorrectly.
If you need to exchange an item for the same product, please contact us by email with your order details and issue description.
Return Shipping
Customers are responsible for paying their own return shipping costs unless the return is due to our error.
Please note:
Shipping costs are non-refundable
Return shipping charges may be deducted from your refund
Delivery times for exchanged items may vary by location
For high-value returns, we recommend using:
A trackable shipping service
Shipping insurance
Saanjh Crafts cannot guarantee that returned items will be received without tracking.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: saanjhcrafts0@gmail.com
Frequently Asked Questions
What is Saanjh Crafts' return policy?
We accept returns on eligible items within the return window listed on this page, provided the product is unused, in its original packaging, and in the same condition it arrived in. Because each piece is handmade, slight natural variations in colour or stitch are not considered defects.
Can I return a handmade product if I simply changed my mind?
Since each item is handcrafted in small batches, we generally accept change-of-mind returns only on selected items in resalable condition. We recommend reading product descriptions carefully and reaching out before ordering if you have any questions.
My order arrived damaged or incorrect — what should I do?
Please contact us within 48 hours of receiving your order with clear photos of the item and packaging. Email saanjhcrafts0@gmail.com or WhatsApp 0327 7702228, and we’ll arrange a replacement, repair, or refund as quickly as possible.
How long does a refund take to process?
Once your returned item is received and inspected, refunds are typically processed within 5–10 business days. The time for the amount to reflect in your account depends on your bank or payment method.
Which items are not eligible for return?
Custom-made, personalized, and made-to-order pieces — along with items marked as final sale — cannot be returned unless they arrive damaged or defective. Sale items and gift cards are also non-refundable.