Frequently Asked Questions
What is Saanjh Crafts and what makes it different from other handmade brands in Pakistan?
Saanjh Crafts is a women-led handmade craft studio in Pakistan that creates everyday pieces — bags, dolls, playmats, scarves, and homeware — using traditional techniques like crochet, embroidery, multani tanka, and hand stitching. What sets us apart is that every product is made by rural women artisans, so each purchase directly supports their livelihood while preserving heritage craft.
Who are the artisans behind Saanjh Crafts products?
Our products are crafted by skilled women artisans from villages across Pakistan. Many of them have inherited their craft from mothers and grandmothers, and we work with them to bring their handmade creations to a wider audience while ensuring fair, sustainable income.
Is Saanjh Crafts a sustainable and ethical brand?
Yes. We are committed to slow, ethical craft. Our products are made in small batches using natural and locally sourced materials wherever possible, and we follow fair-pay practices with every artisan we work with — making Saanjh one of Pakistan’s growing ethical handmade brands.
What types of handmade products can I buy from Saanjh Crafts?
Our collection includes handmade crochet bags, handcrafted dolls and accessories, baby playmats, embroidered scarves, home décor, and wood craft pieces. New designs are added regularly, so we recommend checking our shop or following @saanjhcrafts on Instagram for fresh arrivals.
Are the materials used by Saanjh Crafts safe and eco-friendly?
We use natural cotton yarn, soft fabrics, and child-safe materials in our handmade products. Because everything is crafted by hand in small batches, we avoid mass-produced synthetic processes — making our pieces gentler on you, your home, and the environment.
Are Saanjh Crafts playmats and dolls safe for babies and children?
Why do handmade products from Saanjh Crafts look slightly different from the photos?
Because each piece is handmade, no two items are exactly alike. Slight variations in color, stitch, or texture are natural and are what make every Saanjh Crafts piece unique — not a flaw, but the signature of true handcraft.
How do I place an order on the Saanjh Crafts website?
Simply browse our shop, add your favourite handmade items to the cart, and proceed to checkout. You’ll enter your shipping details, choose a payment method, and confirm — and we’ll take care of the rest. You can also place an order directly via WhatsApp at 0327 7702228.
What payment methods does Saanjh Crafts accept?
We accept multiple payment options for customers in Pakistan, including bank transfer, JazzCash, EasyPaisa, and Cash on Delivery (COD) on eligible orders. Available methods are shown at checkout.
Do you offer Cash on Delivery (COD) across Pakistan?
Yes, Cash on Delivery is available for most orders shipped within Pakistan. You only pay our courier once your handmade order is safely in your hands.
Does Saanjh Crafts deliver across Pakistan?
Yes, we ship to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Peshawar, and beyond. Every order is carefully packed to arrive safely.
How long does Saanjh Crafts delivery take?
Orders are typically processed in 2–4 business days, and delivery within Pakistan takes 3–7 business days depending on your city. Custom and made-to-order pieces may take a little longer, and we’ll always confirm the timeline with you in advance.
Do you offer free shipping?
Yes, we offer free nationwide shipping on orders above the threshold shown at checkout (currently PKR 5,000). Smaller orders are charged a flat shipping fee that is calculated automatically.
Does Saanjh Crafts ship internationally?
We are currently focused on serving customers within Pakistan, but we are open to selected international orders on request. If you’re outside Pakistan and would love a Saanjh piece, please reach out via WhatsApp or email and we’ll do our best to make it happen.
How do I track my Saanjh Crafts order?
Once your order is dispatched, we will share your tracking details by SMS, WhatsApp, or email so you can follow your handmade piece all the way to your doorstep.
What is Saanjh Crafts' return and refund policy?
If your order arrives damaged or significantly different from what you ordered, please contact us within the timeframe outlined on our Refund and Returns Policy page. Because each piece is handmade, slight natural variations are not considered defects.
Can I exchange a handmade product if I change my mind?
Exchanges are considered on a case-by-case basis for unused items in their original condition. Please reach out to our team within the return window so we can guide you through the process.
How do I care for my handmade crochet bag, scarf, or home décor piece?
We recommend gentle hand-washing in cold water with a mild detergent, air-drying flat, and storing in a dry place away from direct sunlight. Avoid wringing or machine washing to keep your handmade Saanjh piece looking beautiful for years.
Can I order a custom or personalized handmade gift from Saanjh Crafts?
Absolutely. We love custom orders — whether it’s a personalized doll, a wedding favour, a baby shower gift, or a one-of-a-kind crochet piece. Message us on WhatsApp at 0327 7702228 or email saanjhcrafts0@gmail.com to discuss colours, sizes, and timelines.
Does Saanjh Crafts accept bulk or wholesale orders for weddings, events, and boutiques?
Yes. We accept bulk orders for weddings, corporate gifting, events, and boutique stockists. For wholesale pricing and lead times, please get in touch with our team directly via email or WhatsApp.